Administrative Officer (Elgin)

Would you like to join one of the Scottish Government’s largest Directorates in a key local delivery role?

If you are someone who has excellent communication skills and experience in a customer facing role, can demonstrate strong administrative and organisation skills, while prioritising workloads to meet deadlines then this exciting opportunity to join The Scottish Government could be for you.

Our Rural Payment and Inspection Division teams of professional agricultural, customer service and administrative staff are based in a network of 17 offices located around rural Scotland. These teams manage the implementation of agricultural, environmental and rural policies.

As an Administrative Officer in our Elgin Area office, you will play a key role to our business by delivering a high quality, frontline customer service and supporting Area Office staff to provide professional advice to Scottish Ministers, the general public and other colleagues throughout the Scottish Government.

Area Offices are the main point of contact with farmers, crofters and other interested parties, being responsible for the delivery of grants, subsidies and other Government policies to the rural community, therefore, having an outward customer focus and communicating effectively with colleagues and customers will be pivotal to the smooth running of the office.

This role is part of our busy front office team and you can expect to spend a lot of time on the phone or at our front counter helping farmers with questions about their applications or claims. When not dealing with customers you will be processing the applications and claims that our customers have submitted to you.

Your workload will be varied and, at times, extremely busy. You will therefore need to plan, organise and prioritise your work in order to meet agreed deadlines, whilst maintaining a high level of quality and accuracy. Working front of office, you will be required to use your own initiative to resolve issues, have a positive attitude, but above all, always treating our customers with dignity, fairness and respect.

This role offers and excellent opportunity to grow and develop your skills with a variety of learning and development opportunities.

• Receipting, data capture, assessment and authorisation of applications and claims submitted under a wide range of agricultural and environmental schemes.
• Dealing with telephone, written and face to face enquiries from both internal and external customers. This would include, but is not limited to, assisting them with registration and maintenance of their business details and submitting applications using SGRPID's online system - Rural Payments & Services (RP&S).
• Using RP&S and other IT systems, make assessments of information submitted by businesses in relation to both themselves and their applications. This includes an element of data capture if information has been submitted on paper.
• General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of inspection files and maintaining spreadsheet information.

• Excellent written and verbal communication skills and experience in using Information Technology systems, in particular Microsoft Office Products – Word, Excel, Outlook, Teams etc.
• Strong administrative, organisational and planning skills with the ability to prioritise work when presented with competing tasks and deadlines.
• A proven ability to be a team player who works well with others but can carry out individual tasks when required with the minimum of supervision.
• Experience in successfully dealing with a diverse range of customers.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Job contact :

Name :
Lianne Barron
Email :
[email protected]

Recruitment team

Email :
[email protected]