Associate, Customer Transactions
Perks & Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
YMCA of the USA is a work from anywhere in the U.S. workplace.
- Responsible for all aspects of membership registration and billing, including but not limited to:
- Verifying information entered into Daxko Operations by branch staff, including checking for duplicates
- Processing and reconciling membership drafts
- Billing collections for all paid in full members
- Communication with members regarding age change, NSF, credit card expiration Processing upgrades, downgrades, terminations, changes to account information
- Corporate Relations billing and communication.
- Handle all membership calls in a timely manner with the highest level of customer service.
- Responsible for all third-party billing including
- Verify refunds for programs and memberships and approve processing, via automatic credit to accounts or check request.
- Manage all programs set up in Daxko Operations. Work with Program Directors on timelines and program information required.
- Manages all Childcare and Preschool billing, including processing paperwork for drafts and collections for monthly billing. Verify all required information is provided by parents and Childcare has access to paperwork.
- Responsible for all End of Days from branches for the Association. This includes balancing, working with branch staff if there are issues and bank deposits.
- Complete daily, weekly and monthly goals as indicated by supervisor in regard to number of outgoing phone calls and email tickets.
- Effectively track communication with members both in member management software for Center staff and in flow charts for department.
- Maintain accurate YMCA membership records in computer and communicate with centers staff as needed.
- Respond to member and YMCA staff requests within the expected timeframe of 1 business day.
- Must be at least 21 years of age
- High School diploma, associated degree in business preferred.
- Minimum 1 year of customer service experience, experience in a call center like environment or a data entry position preferred.
- Ability to work well and effectively communicate with a diverse population in a wide variety of situations via telephone, e-mail and face to face
- Ability to set work priorities and handle multiple tasks while ensuring processing and policy deadlines are met
- Bilingual preferred, but not required.
- Experience with multiple software systems including but not limited to: Daxko Operations, ActiveNet, MindBody and Microsoft office including advanced experience in building reports in excel.
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