Automotive Technical Support Specialist
Perks & Benefits:
LIPPERT is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all our customers.
Automotive Technical Support Specialist
Our Technical Support Specialists interface with customers on the technical aspects of our products and services. They provide problem resolution and troubleshooting to customers as well as play a key role in communication of product updates. They seek feedback from internal and external customers to improve customer experience.
- Research and develop technical information and materials.
- Research and develop product information and catalogs.
- Research and develop of competitive catalogs.
- Maintain computer records.
- Communicate with outside vendors and sales representatives.
- Solve customer/vendor issues.
- Answer customer product questions using LIPPERT product knowledge and catalogs.
- Perform other duties as assigned.
- Computer Skills: Microsoft Office
- Work Experience: 2 years of experience in Customer Relations in the automotive service field preferred
Work Authorization/Security Clearance:
Must be able to pass EVerify.
Why We are Different:
At LIPPERT, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
- A unique, inclusive, and supportive company culture.
- Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
- Fair and competitive compensation.
- Career development and mentoring and opportunities to grow.
- Holiday, personal and vacation days.
Pay Group : AAP/EEO Statement:
Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.
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