Call Center Agent

Job Category: Customer Service
Requisition Number: CALLC001507

Posting Details
Posted: March 13, 2024
Full-Time
Locations
Showing 1 location
Sulphur Springs, TX 75482, USA

Job Details
Description

JOB TITLE: Call Center Agent
DEPARTMENT: Public Sector
REPORTS TO: Director of Operations/Call Center Supervisor
SUPERVISORY RESPONSIBILITIES: None
JOB LOCATION: Sulphur Springs, Texas
TRAVEL: none

SUMMARY OF POSITION:
Collect on delinquent criminal cases over the phone, via mail, and website.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Making and/or receiving calls from defendants
Provide guidance to defendants on payment options for delinquent cases
Maintain record of defendants on payment plans with GHS
Process return mail and mark as bad address in GHS system
Skip tracing for good address and phone numbers as scheduled/needed
Assist with morning mail and afternoon mail duties as needed
Assist with weekly mailer as needed
Assist Call Center Supervisor and Operations Manager with office tasks as needed

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High School Diploma
Basic computer knowledge and keyboarding skills
Basic math skills
Ability to troubleshoot minor issues
Ability to use reasoning and deduction to locate accurate information
Must be able to maintain focus and be self-motivated

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Computer experience preferred
Bilingual preferred but not required

Qualifications
Education
Required

High School or better.

Experience
Required

1 year:
Customer Service Experience