Campaign Helpline and Online Support

The issues impacting our communities here in the GTA keep us awake at night. But it’s also what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive. Any Way We Can.

Are you a proactive problem-solver with a passion for helping others? We’re looking for a service-driven professional to join our team for the upcoming campaign season. This is a great opportunity to make a meaningful contribution in a collaborative environment while strengthening your skills in customer service, digital systems, and campaign operations.

Reporting to the Manager, Customer Service in this full-time contract position, you’ll play a key role in supporting donors, workplace volunteers, and partners by delivering exceptional frontline service. You'll also assist users of United Way’s proprietary online fundraising platform, UnitedWay@work, with both technical and non-technical needs.

This is a great opportunity to make a meaningful contribution in a collaborative environment while strengthening your skills in customer service, digital systems, and campaign operations.

If you're a motivated, tech-savvy communicator who thrives in a service-oriented role, we’d love to hear from you!

Please apply no later than July 18, 2025.

We are committed to being transparent about our practices around pay. The salary range for this role will be shared with candidates who are being considered for it.

As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.

As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.

As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.

Building community takes a community and together, with you, we will shape a stronger, brighter GTA for everyone who lives here. Any Way We Can.

United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.