Cargo Operations Officer London

Job title

Cargo Operations Officer London

Ref #

224614

Location

United Kingdom - London Heathrow

Job family

Cargo & Airport Operations

• Closing date: 28-Jul-2025

We are pleased to announce this incredibly exciting opportunity for a Cargo Operations Officer in our office in London Heathrow as part of the UK and Ireland operations team.

The role holder will be responsible for monitoring smooth cargo operations across the UK and Ireland region through close coordination with the GHAs and staff within the station. In this role, you will continuously monitor and develop adherence to regulations outlined by local authorities and regulatory bodies and ensure strict compliance to IATA regulations for effective movement of inbound and outbound cargo whilst reducing operation costs involved.

Some of the tasks include:

• Implement the developed strategies to enhance services offered whilst reducing operational unit costs incurred in the region. Further be a part of the airline operating committee to address infrastructure issues etc.

• Constantly monitor the cargo handling in the station and suggest to the Cargo HDQ best practices to be implemented within the region to achieve operational excellence.

• Implement, establish and monitor standard operating procedures (SOP) and Service level agreements (SLA) with the GHAs in the region to ensure smooth cargo operations. This also includes streamlining policies with GHA staff in order to follow procedures in the absence of cargo staff at the respective station.

• Maintain the freighter on time performance and ensure no delays occur due to ground operations throughout the delegated region.

• Ensure discrepancies and non-conformances are minimized in order to reduce claims and penalties at the respective station to increase customer satisfaction and reduce carrier liability.

• Liaise with local Government/ Customs Authorities for obtaining permission; to comply with regulatory issues related to cargo operations.

• Monitor staff and GHAs training to ensure all are compliant with Qatar Airways and local regulations/ requirements

• Complete staff rosters across multiple locations to ensure appropriate coverage for all passenger and freighter operations

• Ensure all safety and security incidents are thoroughly investigated through to root cause analysis and reported within company timeframes

• Conduct station audits/inspection checks in line with HQ guidelines on specific areas of the business

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualifications with a minimum of 4 years relevant experience in the airline or the freight industry.

• Load control and Ramp handling courses.

• Experience in Air cargo management and operational airline functions will highly desirable.

• Knowledge in Air Cargo Operations, perishable cargo handling and Live animal regulations.

• Detailed knowledge of IATA Cargo handling, IATA Cargo Services Manual, DGR regulations and other pertinent operational regulations.

• Good command of English language

You must have the current right to live and work in the UK.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=224614