Cluster Reservations Agent

2024-09-02 | Kempinski AG | Bowil | Bern | Switzerland

Perks & Benefits:

Location:
Engelberg, OW
The incumbent of this position is responsible to materialize the maximum number of requests and reservations.

The job of Reservations Agent is executed satisfactorily when:
  • Kempinski Reservation standards are implemented and complied to.
  • All relevant data is entered and maintained in the systems in a timely and accurate manner.
  • Data is reviewed on an ongoing basis.

Key Responsibilities

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Test calls LQA / IFH results > 85%.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

EDUCATION:
  • Equivalent of high school diploma
  • Professional Certification (Bachelor, University Degree, Hotel School Diploma) would be beneficial
EXPERIENCE:
  • Opera central systems knowledge would be beneficial
  • Knowledge of either Fidelio V6 or Opera PMS would be beneficial
LANGUAGE:
Ability to work and communicate in a multinational environment:
  • German – Oral and written skills
  • English –Oral and written skills
  • Additional language – beneficial – especially French or Italian


COMPETENCIES:
  • Detail orientated
  • Good communicator
  • Good listening skills
  • Demonstrate energy and enthusiasm
  • Ability to work under pressure

Benefits

  • Living and working in the heart of alpine Central Switzerland
  • Diverse creative opportunities
  • Pleasant working atmosphere in a young and dynamic team
  • International career prospects and development opportunities
  • Outstanding employee benefits in all Kempinski Hotels, among others
  • Extensive range of meals in our staff restaurant
  • Free WLAN and parking spaces

About Kempinski Palace Engelberg

Located high in the mountains in the heart of Switzerland, the Kempinski Palace Engelberg impresses with a unique blend of refreshing Swiss hospitality, warm five-star luxury service and a wealth of activities. The Kempinski Palace Engelberg is a place where memories are made.


Application Deadline

October 31, 2024


Department

Revenue & Reservations

Employment Type

Permanent - Full Time

Location

Switzerland - Engelberg

Workplace type

Onsite

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