Collections Analyst

#ChangeMakers

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it.

Position Summary

The Collections Analyst is responsible for monitoring, reporting, and managing collection activities for a portfolio of accounts. This includes overseeing internal financing applications, payment plans, and external financing partners such as DLL and Marlin. The role involves collaborating with internal management to recommend and monitor goals and performance measures, ensuring alignment with Straumann USA LLC's financial objectives.

Job Responsibilities

This position is responsible for, but not limited to, the following:

• Manage an assigned portfolio of 1000 or more accounts.
• Make daily collection calls, account adjustments, customer deductions, small balance write-offs, customer reconciliations and processing of customer refunds.
• Run and analyze weekly aging for past due accounts; research root cause of issues that delay payments.
• Partner with sales team, and customer service to resolve order to cash customer disputes.
• Successfully negotiate and process payment plans within defined approval matrix.
• Provide weekly accounts receivable delinquency updates to a shared drive; participate as requested in management weekly conference calls with Sr. AR Manager, Director of Accounting, CFO, and Sr. Sales Leadership.
• Review daily credit holds in SAP; ensure timely release of held orders after review of customer payment history, discussion with customer, and review of Dun & Bradstreet or other 3rd party industry report.
• Set & maintain customer credit limits through financial analysis & credit research including but not limited to past payment performance, credit reports, industry analysis and risk assessment.
• Review clearing and process of all credits on accounts.
• Regular hours are 9:00 AM to 6:00 PM, with up to four days per month from 10:00 AM to 7:00 PM

Minimum Qualifications:

• Associates Degree in Accounting, Finance, Business or related discipline
• 2+ years of Accounts Receivable experience

Preferred Qualifications:

• Bachelors Degree
• Experience with SAP AR/Collection functions
• Experience with High Radius
• Basic knowledge of Excel & MS Windows
• Excellent communication skills, listening, and problem solving

Additional Information:

Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

• Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
• A 401(K) plan to help you plan for your future with an employer match
• Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
• Generous PTO allowance - plenty of time to recharge those batteries!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

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