Perks & Benefits:
- Education:
- Expérience:
Education
- College/CEGEP
- Information technology
- Computer science
- Computer technology/computer systems technology
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Mail server software
- Communication software
- 3D graphic software
- Software development
- MS Office
- Oracle
- SQL
- TCP/IP
- Visual Basic
Experience
- 2 years to less than 3 years
Other benefits
- Free parking available
- Paid time off (volunteering or personal days)
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 37.5 hours per week
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