Consumer Relations Associate
Perks & Benefits:
Location:
305 Heron Dr, Swedesboro, NJ 08085
We improve the lives
of people with special
nutritional needs
of people with special
nutritional needs
Fast growing Consumer Good Company located in Southern NJ seeks a Consumer Relations Associate to support the Organization while working with the Marketing Communications Team.
Consumer Relations Associate
Individual Responsibilities:
- Handling consumer inquires/complaints, via e-mail, phone and social media while providing a solution
- Communicate trends and work to improve processes
- Understand on-line product offerings and availability
- Collaboration with Marketing Communication Team in support of E-Commerce platform, media content creation and consumer events
- Recognize trends in requests, complaints and social media chatter
- Communicate information as needed to Marketing, Quality, Logistics etc.
- Preparing and distributing monthly reports across organization
Requirements
- College degree preferred or applicable prior work experience
- Minimum of 1 year experience in Customer Service role
- Knowledge of Social Media Platforms
- Strong Communication skills, both verbal and written
- Experience with customer service tools
- Prior experience on Zendesk and other Marketing tools a plus
- Ability to work Collaboratively
- Strong knowledge of Microsoft Office
Confidentiality
The job holder is only allowed to share information with authorised persons: data and information specific to the department such as: process conditions, recipes, technical know-how of Schär and of suppliers, etc.
The job holder is only allowed to share information with authorised persons: data and information specific to the department such as: process conditions, recipes, technical know-how of Schär and of suppliers, etc.
We look forward to receiving your online application!
Dr. Schar USA, Inc.
305 Heron Drive, 08085, Swedesboro, US
Reference person: Katie Pennington
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