Consumer Relations Associate

2024-02-17 | Dr. Schär Italia | Swedesboro | New Jersey | United States

Perks & Benefits:

Location:
305 Heron Dr, Swedesboro, NJ 08085
We improve the lives
of people with special
nutritional needs

Fast growing Consumer Good Company located in Southern NJ seeks a Consumer Relations Associate to support the Organization while working with the Marketing Communications Team.

Consumer Relations Associate

Individual Responsibilities:
  • Handling consumer inquires/complaints, via e-mail, phone and social media while providing a solution
  • Communicate trends and work to improve processes
  • Understand on-line product offerings and availability
  • Collaboration with Marketing Communication Team in support of E-Commerce platform, media content creation and consumer events
  • Recognize trends in requests, complaints and social media chatter
  • Communicate information as needed to Marketing, Quality, Logistics etc.
  • Preparing and distributing monthly reports across organization




Requirements

  • College degree preferred or applicable prior work experience
  • Minimum of 1 year experience in Customer Service role
  • Knowledge of Social Media Platforms
  • Strong Communication skills, both verbal and written
  • Experience with customer service tools
  • Prior experience on Zendesk and other Marketing tools a plus
  • Ability to work Collaboratively
  • Strong knowledge of Microsoft Office



Confidentiality

The job holder is only allowed to share information with authorised persons: data and information specific to the department such as: process conditions, recipes, technical know-how of Schär and of suppliers, etc.



We look forward to receiving your online application!

Dr. Schar USA, Inc.
305 Heron Drive, 08085, Swedesboro, US
Reference person: Katie Pennington

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