Contact Centre Sales Advisor
Perks & Benefits:
You’ll work in a close-knit team of four, gaining hands-on experience while completing a 12-month training programme that leads to a Level 2 Customer Service qualification. It’s the perfect way to kick-start your career in the world of luxury cars and motorcycles!
Hours: 42.5 hours per week - 5 day working pattern over a Monday to Saturday period with a 1-hour unpaid lunch break each day (you will have a set day off during the week).
What you'll be doing:
- You’ll be the go-to person for all vehicle sales enquiries via phone, email, live chat, or any other digital means.
- Answering questions and providing info to help customers make the best decisions about buying a vehicle from us.
- Turning those enquiries into appointments for our sales team will be your superpower.
- Giving detailed and useful information to ensure customers feel confident about their choices.
- Helping our sales teams with customer vehicle enquiries and making sure everything runs smoothly.
- Providing ongoing support to ensure customers have a seamless experience.
- Creating and maintaining strong relationships with our customers to keep them happy and loyal.
- Following up with customers to encourage repeat business and keep them coming back.
- Making sure all vehicle and customer information is recorded accurately.
- Following up with prospects and keeping our records up-to-date and comprehensive.
What we are looking for:
- Someone with great communication skills – you can talk to anyone!
- Organised and detail-oriented – you’ve got a keen eye for detail.
- A proactive, customer-first attitude with a passion for helping others.
- Able to juggle multiple tasks and manage your time well.
- Comfortable using systems and digital tools.
- Previous experience working towards goals and targets – you know how to stay motivated and focused.
No need to have worked in automotive before – maybe you’ve been in retail or another customer-facing role. What really matters is your passion to develop and the drive to thrive in a busy, supportive team.
What's in it for you?
- Awesome Team: Work with friendly, passionate people who love what they do.
- Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
- Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
- 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
- Birthday Off: Celebrate your special day!
- Staff Purchase Scheme: Discounts on cars and motorbikes.
- Health Plan: Medical health cash plan.
- Enhanced Parental Benefits
- Flexible Holidays: Buy and sell holiday days.
- Growth Opportunities: Job shadowing scheme and career planning/ pathways.
- Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more!
About Vines Group
- Working as One Team
- Being Warm and Welcoming
- Doing what you say you will do
Application Deadline
September 05, 2025
Department
Group Customer Services
Employment Type
Full Time
Location
Guildford, Surrey
Workplace type
Onsite
Compensation
£28,000 / year
Reporting To
Victoria Kitterman
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