Correspondence and Appeals Officer (x5)
Perks & Benefits:
About The Role
The Correspondence Officer role involves investigating appeals against parking tickets, making decisions in line with existing policy and responding in a customer-focused manner. Candidates should be articulate, able to deal efficiently with large volumes of correspondence, and understand the need for high quality and accuracy in the work they produce.
To deal with all written enquiries, challenges representations and Appeals, received from members of the public in relation to Penalty Charge Notices.
The successful candidate will be part of a team of Correspondence Officers and will collaborate with other teams and colleagues across Islington's Parking Operations. Parking Operations provides an important service to residents, visitors, businesses and those travelling through the borough.
- Up to 31 days leave per year (increasing to 36 days after five years of local government service)
- 35-hour working week
- A range of flexible working arrangements
- Excellent pension scheme
- Cycle to Work scheme and discounted gym memberships
- Local discounts from restaurants, shops, health and beauty therapists, and more!
For further information or for an informal conversation about the post, please contact:
Mark Pope, Correspondence and Appeals Team Leader
07795 611 590
Working for the team, service and our organisation
Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.
We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.
To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.
Watch our video to hear more about our mission and how you can help us achieve it from the Leader of the Council, Cllr Kaya Comer-Schwartz.
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