Country Service Manager (Finland)

At Johnson Controls in Finland, we have an excellent opportunity for you to join our Industrial Refrigeration (IR) division as our Country Service Manager.

At Johnson Controls, we specialize in the sale, design, and delivery of tailored refrigeration and heat pump systems for industrial applications, commercial buildings, and energy centers across the globe.

As a member of our team, you will thrive in a fast-paced, international matrix environment and have a passion for delivering high-quality services. Safety and quality are of utmost importance to us, and we expect you to share this commitment. Your collaborative, convincing, and credible nature will enable you to build strong relationships with our customers, partners, and colleagues. Currently, we are approximately 20 employees in our office in Finland (Helsinki), and we have ambitious growth plans for the coming years.

Job Scope & Purpose

• Maximize revenue and profitability by focusing on and driving operational excellence and execution within the service organization.
• Drive the growth of the existing customer base.
• Sustain high levels of customer satisfaction and workforce morale to support sustainable growth.
• Manage the Client Service Managers / Service Team Leaders.
• Under general direction, lead, develop, and coach the service teams to deliver the business plan (revenue, executed margin, and working capital).
• Drive the implementation and harmonization of service processes and procedures.
• Responsible for employee development and retention.
• Serve as an active member of the leadership team.

What You Will Do

• Manage the overall growth and profitability through effective management of assigned delivery teams (people, financial, and material) within Service.
• Participate in developing strategic operating plans that align with the JCI HVAC-R goals and vision. This includes participating in strategic account plans, annual financial and operating plans, revenue, and margin forecasts.
• Deliver on planned revenue and gross margin commitments. Continuously work to improve margins and optimize asset management, including cost control, collections, and payables.
• Monitor customer satisfaction, take the lead in solving complex operational or execution issues, be involved in contract negotiations, and provide any other required support.
• Drive the development and implementation of operational disciplines such as the usage of tools, processes, and procedures.
• Harmonize tools, processes, and procedures for our entire organization, including across country borders.
• Lead efforts to identify, secure, and retain service customers by actively networking with community businesses, governmental, and professional leadership; establishing relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests.
• Analyze and audit the effectiveness of service operations and make changes to improve performance. Ensure that contractual obligations are met and customer satisfaction is achieved.
• Analyze operations processes and provide recommendations for improvements.
• Analyze service operations to identify potential customers and markets. Implement required changes in pricing and gross margins.
• Responsible for estimate completion and reviews, and manage follow-up of pull-through orders. Tasked with goals for gross margin delivery and profitability.
• Recruit, hire, and retain front-line delivery teams to maintain proper staffing levels.
• Prepare and deliver clear performance expectations, performance reviews, coaching, and development plans for all front-line delivery team members. Ensure a consistent level of technical support and coaching, which includes monthly one-on-ones, operational, and financial reviews.

What We Look For;

• Technically oriented education.
• 4 to 6 years of relevant technical hands-on industry-related experience (Industrial Refrigeration and/or heat pumps).
• Collaborative, convincing, and credible in interactions with customers, partners, and colleagues.
• Front-end selling experience is an asset.
• Skilled in technical problem solving and developing quotations.
• People management experience in a project-driven or service environment.
• Enables teamwork and involvement.
• Drives accountability and results.
• Ability to adapt to a fast-paced, international matrix environment.
• Fluent in written and spoken English and Finnish.

Johnson Controls Can Offer:

• Competitive pension, company car, insurance, and salary conditions.
• Interesting tasks within an exciting field that is constantly evolving.
• Personal development (access to professional global networks and online courses).
• Innovative products and solutions from one of the world's leading companies.
• A good and exciting technical working environment.
• Flexible working hours.

Our open-minded culture is crucial to our international success and local team spirit. We foster a diverse and inclusive work environment where everyone can thrive.

If you are ready to take your career to the next level and be part of our exciting future, we invite you to submit your application (in English) through our website. We review applications on an ongoing basis, so don't wait too long!

The position is on-site at our office in Helsinki, but the workday will often require travel to our customers. If you wish to include a cover letter, please add it to your CV so that everything is in the same PDF.

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