CSA Announcer [30869]

As part of the Abellio Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit a Customer Information Assistant / Train Dispatcher to work on a full-time, permanent basis based in Nuneaton.

You will assist and work to the direction of the Local Manager in proactively ensuring that information is communicated, as necessary, to all people within the station environment and to other locations, as required.

What does the job involve?

• Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
• Ensure compliance with the requirements of the Health & Safety at Work Act.
• Ensure own safety and that of others at all times.
• Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
• Make decision regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance.
• Ensure the safe and timely despatch of trains.
• Ensure high levels of customer service are provided.
• Ensure customers are provided with the available accurate and timely information.
• Ensure own safety and that of others at all times.
• Comply with all appropriate rules and regulations.
• Comply with Rule Book, and other appropriate instructions and standards.
• During times of disruption, act as a focal point for receiving and disseminating information on the station.
• During times of disruption, announce all train arrivals and departures at the station.
• Ensure accurate and up to date information is displayed on all information screens within your control, including outstations, as required.
• Liaise with and provide support to the appropriate supervisors, as required.
• During times of disruption, announce delays, replatforming and other events affecting the operation of the station in a timely and professional manner

What skills and experience do I need to do the job?

• Able to speak clearly and provide information in a manner that can be easily understood
• Customer focused
• Efficient and calm
• Polite and friendly
• Flexible to the requirements of the job
• Good communication skills
• Able to use own initiative when appropriate
• High standard of personal presentation
• Numerate and literate
• Honest
• Computer literate
• Able to learn legislation that affects the role

What are the salary and benefits?

• £23,254 rising to £27,142 per annum after probation
• Defined Benefit pension – one of the best in the UK
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
Career development opportunities

Due to the volume of applications, we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records