Customer Assistant

Summary

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Contract Start Date: 09/02/2025 Work Pattern: Mon 05-09 Wed 05-09 Fri 05-09 Sat 05-09. Due to the nature of the role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation.

All the details

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Contract Start Date: 09/02/2025
Contracted Hours: 16

Work Pattern:
Vacancy 1
Week 1
Mon/Tue/Thur/Sat 05:00-09:00
Week 2
Sun/Wed/Fri/Sat 05:00-09:00

Vacancy 2
Week 1
Sun/Wed/Fri/Sat 05:00-09:00
Week 2
Mon/Tue/Fri/Sat 05:00-09:00

Please only apply and book an interview slot if you are able to fulfil the entire working pattern as advertised, as days/hours cannot be reduced or changed due to the store demand.

Interview Information
Interview slots are allocated on a first come, first served basis - whilst we make every effort to interview as many candidates as possible for our roles, due to the high number of applications we receive, it is not always possible to guarantee an interview slot will be bookable.

Induction information
Please Note: If your application is successful, you will be required to attend a mandatory induction. The Induction location may differ from your base store, and therefore you may be required to travel. This will be discussed with you during your interview.

Proposed Induction Date: Monday 10th and Tuesday 11th 10:00-18:00 at Argyle Street store

About the Role

Backstage Store Operations Job Profile: You will be working primarily backstage within the store, moving, sorting and distributing stock from stockrooms, fridges, and freezers.

Due to the nature of the role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points

• Keep the store clean and tidy, ensuring that our shelves are always stocked with product

• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

• Build expert product knowledge to sell and recommend our products and services

• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service

• Committed to delivering excellent work with great attention to detail

• Open to and acts upon feedback, asking for this regularly

• Takes accountability for planning and managing own workload efficiently

• Strong communication skills

• Adaptable to changing situations

• Builds positive relationships by being a good listener

• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.