Customer Care Agent

Customer Care Agent at Freedom - Deliver Excellence in Customer Care

Why You'll Be Excited About This Role

Every day, you'll help turn houses into homes, solving challenges and creating moments of joy for our customers. You'll be the voice of our brand, working with a passionate team that's committed to ensuring that every interaction leaves a positive and lasting impression with our customers.

You'll develop advanced customer service skills that will serve you throughout your career. Best of all, you'll enjoy the flexibility of a hybrid working model, with just two days a week at our head office, giving you the perfect balance between collaborative teamwork and independent productivity.

How This Will Transform Your Career

At Freedom, we believe in nurturing talent and creating pathways for growth. You'll receive comprehensive training in our products, systems, and customer service techniques, setting you up for success from day one.

Your role as a Customer Care Consultant is just the beginning. Freedom's commitment to internal growth means you'll have opportunities to progress into specialist roles, team leadership positions and into other areas in head office. You'll gain valuable experience working with multiple channels and systems, making you an invaluable asset in the evolving retail landscape.

Why You'll Like Working Here

At Freedom, we've earned our certification as a Great Place to Work by putting our people first. We've created an environment where innovation thrives and every team member can make their mark. Our culture is built on transparency and collaboration, ensuring you'll always have clarity about your progress and impact.

You'll enjoy:

• Hybrid working arrangements that respect your work-life balance
• A competitive salary package with superannuation
• Generous 25% staff discount on all Freedom products, including sale items
• True flexibility with our innovative 'Freedom to Flex' program - work from anywhere in the world for up to 4 weeks annually
• Monthly themed pop-up Town Hall's to connect with wider teams in our Support Centre

What You'll Be Working On

Your role puts you at the heart of our customer experience, where you'll:

• Build genuine connections with customers across multiple communication channels
• Solve complex queries about deliveries, collections, returns, and product specifications
• Collaborate with our Product Department and store teams to ensure customer satisfaction
• Help shape our customer service approach by identifying opportunities for improvement
• Contribute to our knowledge base and help streamline customer service processes
• Provide personalised product recommendations based on customer needs

What Type of Person Will Succeed

The ideal Customer Care Consultant at Freedom is someone who:

• Has proven customer service experience, preferably in retail or home furnishings
• Demonstrates exceptional communication skills, both written and verbal
• Thinks proactively and takes initiative in solving customer challenges
• Adapts quickly to new systems and technologies
• Thrives in a fast-paced, evolving environment
• Brings a positive, can-do attitude to every interaction

How to Apply

We're excited to grow our team and would love to learn more about you. To take the first step towards your future at Freedom, click the apply button to submit your application and don't forget to attach your resume.

Freedom to grow. Freedom to think. Freedom to be