Customer Care Representative

Job description

Why Work Here?

OCuSOFT Inc. has continuously been named by both the Houston Chronicle and the Houston Business Journal as one of the Top Workplaces and Best Places to Work respectively. In 2020 OCuSOFT Inc. was ranked by the Houston Chronicle #40 in the top 100 private companies and received national recognition as one of the Best and Brightest Companies in the United States.

· Great benefits

· Family oriented

· Room for growth

· Community involvement

About OCuSOFT Inc.:

OCuSOFT Inc. is a privately held Richmond, TX USA-based research, development, and supply company specializing in eye and skincare that started with a vision to address the needs of those suffering from ocular surface disease with innovative solutions.

Since 1986, OCuSOFT®’s commitment to health care professionals and their patients has been unparalleled. Today, the company is most recognized for its #1 doctor recommended brand of eyelid cleansers, OCuSOFT® Lid Scrub®, in addition to its standing as the preferred distributor of ophthalmic products and supplies by eye care professionals.

Job Types: Full-time

Pay: $15.00 per hour eligible for pay increase after 90 days

Job description

Summary

Assist in the achievement of the sales of OCuSOFT products in support of company goals and quotas.

Essential Duties and Responsibilities

· Drive sales by identifying and securing all relevant sales opportunities.

· Serve as internal sales support for pre-defined territory locations to achieve or exceed assigned sales goals.

· Work with the Field Sales team to drive territory coverage and maintain positive customer relationships.

· Take incoming customers calls and inquiries.

· Manage and resolve customer complaints.

· Provide customers with product information.

· Process orders.

Competencies

To be discussed – this could be things like leadership, communication, decision making, etc.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High School diploma or equivalent is required. Experience in call center environment preferred but not required.

Language Ability

Ability to respond to common inquiries or complaints from customers.

Must be able to speak clearly.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer Skills

To perform this job successfully, an individual should have knowledge of SAP or similar software programs.

Work Environment

The noise level in the work environment is moderately high. Must be able to focus on task with background noise.

Physical Demands

The employee is frequently required to sit for extended periods of time.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Do you have any schedule restrictions?

Language:

• English (Required)

Work Location: In person