Customer Care Representative

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

Number of positions available-1

Start Date-ASAP

Deadline for internal applicants- Wednesday June 25, 2025, at 5 PM EST

What YOU will be doing

• Assist in locating & contact applicant’s health care provider to obtain records for insurance purposes.
• Ensure orders contain all the Health Care provider’s requirements to allow a timely delivery of a completed report.
• Strong attention to detail on all orders to ensure efficient handling.
• Take ownership by troubleshooting and resolving potential issues and escalate as needed to ensure a timely and effective resolution.
• Collect pertinent details when there could be a delay in completion.
• Contact clinics via phone and/or fax to obtain status of insurance reports.
• Capture & document all call and/or faxed updates accurately.
• Ensure payment details are accurate prior to issuing payment.
• Follow SOPs to ensure compliance to the various insurance carriers and medical facilities.
• Maintain quality while attaining daily targets.
• Demonstrate exceptional customer service while handling outbound calls.
Any other tasks as assigned by Manager / Team Lead.

What YOU bring to the role

• High School Education Degree/diploma preferred (or related experience)
• Strong communication skills – written and spoken
• Strong customer service skills
• Quick learner
• Minimum 1 year experience working in a customer contact environment
• Technically proficient
• Proficiency in MS Office Suite with a strong ability to learn and adapt to new computer systems
• Ability to multitask while maintaining quality and reaching targets
• Medical terminology knowledge is an asset
• Customer-centric approach: Friendly & positive attitude, confident on the phone
• Able to work collaboratively and professionally in a fast-paced environment with competing deadlines
• Strong research skills to locate medical facilities and health care providers using the resources provided
• Ability to quickly document using an in-house software
• Ability to work both autonomously & as a team
• Strong attention to detail, problem solver and innovative thinker (think outside the box for solutions)
• Knowledge of Mandarin/Cantonese/French an asset