Customer Co-worker

Job ID: 274090

Date posted: 20/01/2025

Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:

• $27.35 base hourly pay rate
• EA Co-worker] Above award rates and penalty rates (including Sunday and Public Holidays)
• Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• These roles are Permanent Part-time, 40hrs/fortnight
• Applications close Friday 31 January, 2025
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday)

About this work area
As Customer Co-worker your responsibilities will include, but are not limited to:

• Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
• Securing that all products passing through the entrance are paid for.
• Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
• Supporting customers booking their home delivery and collecting their click and collect.
• Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
• Handling cash and card payments in a reliable, efficient, accurate and friendly way.
• Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
• Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

As Customer Co-worker you are/have:

• A passion for securing the best customer experience possible.
• Excellent communication skills.
• A polite and friendly manner and a ‘Togetherness’ mindset.
• Able to work closely with your team and other departments or work independently.
• The ability to remain calm when faced with challenging situations.
• Able to prioritise tasks in a fast-paced environment.
• Strong customer service skills, alongside being able to interact with many customers consistently.
• Basic computer and systems literacy.

We need people like you
At IKEA, work is so much more than a job. Come join us!