Customer Contact Centre Advisor

As well as a competitive hourly rate you’ll also receive the following non-contractual benefits:

• Monthly Bonus Scheme
• Great incentives throughout peak times
• Free games vouchers
• 30% Discount on food and drink when visiting with friends and family
• Team Member of the Month awards
• Long Service Awards
• Contributory Pension Scheme (after a qualifying period)
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.

If you’re looking for a role that offers real pace and variety Hollywood Bowl Group is the place to be.

Our busy Contact Centre located in Hemel Hempstead, Hertfordshire takes between 1200 and 3000 calls a day from our customers and 4000+ calls at peak times of the year – that’s why we need highly motivated individuals who can work as part of our team to ensure that every call is answered quickly and professionally.

You’ll be selling and advising on our bowling experience to both current and potential customers through incoming and outgoing calls. You’ll recognise their needs to generate additional sales and ensure they receive the best offers. We answer calls from both our UK Hollywood Bowl and Puttstars centres, and also our 6 Splitsville sites in Canada.

As a Contact Centre Advisor you’ll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets. As a committed team player you’ll be flexible and dedicated at all times and you’ll ensure the best customer service is delivered to each and every customer.

If you’re a great communicator and passionate about delivering excellent customer service, Hollywood Bowl Group is definitely the place to be.

The Who...