Customer Experience Host - City Hall

The Opportunity:

The City of Red Deer is currently recruiting to fill the permanent full-time position of Customer Experience Host – City Hall. These positions will provide the welcoming first impression to customers in person, on the telephone or electronically when they interact with The City of Red Deer. This position has the primary duty of helping customers/visitors feel welcome and determine how best to assist them. The Host is responsible for greeting and assisting customers/visitors to City Hall, serving as primary reception for the organization, and projecting a pleasant and personable demeanour, and ensuring a positive experience for customers and citizens.

The Host will proactively engage citizens and customers as they enter City Hall and direct them to the appropriate location for their City business or contact the parties they are meeting with.

As our preferred candidate, you will have:

• Grade 12 with minimum 5 years of related customer service experience in a political and public facing industry.
• Customer service experience in a municipal or other public sector environment would be an asset.
• Preference given to candidates with training in conflict resolution (ex. verbal judo, peace in the workplace, etc.).
• Maintains an awareness of current programs offered by The City, as well as special events and downtown programming.
• Keeps up to date with and provides visitors with accurate information about the city, and the services and programs available through The City.
• Ability to be assertive and to deal with aggressive or unpleasant behaviour either face to face or over the phone with difficult customers. Excellent conflict resolution skills.
• Knowledge of The City, its programs and services, and the ability to maintain awareness of current programs and events.
• Ability to communicate effectively, respectfully, and clearly.
• Basic computer skills with Word, One Note, Teams, Excel, and familiarity with reddeer.ca.
• Ability to work independently in accordance with policies and procedures.
• Ability to take customer suggestions and provide internal feedback to enhance department and corporation procedures.
• Ability to attain Current Standard First Aid and Cardiopulmonary Resuscitation (CPR) Level 'C'.

Affiliation:

Canadian Union of Public Employees, Local 417

Remuneration:

$29.29 to $30.84 per hour

Hours of Work:

75 hours biweekly; Monday to Friday, some evening and weekend work may be required when needed.

We thank you for your application. Only those selected for an interview will be contacted.