Customer Helper, Folkestone Bus Station

Salary

£12.30

Are you passionate about helping people; are you kind and empathetic and can you positively enhance the company profile and reputation and do you have initiative; can you ‘do the right thing’ for our customers and our people and do you have energy and motivation to give your best every day?

We’re looking for someone to work closely with colleagues in the local control team, and our central Service Delivery Support team, to provide real time information to our customers.

The successful person will have the ability and confidence to think creatively and to provide accurate customer feedback and suggestions to the local management team.

As a Customer Helper you will be required to:

• Be the public face of Stagecoach Southeast
• Help answer customer queries
• Provide helpful and accurate real-time service information
• Feedback suggestions on customer sentiment to the local managers

You will receive training and support to equip you with the knowledge and skills you need fulfil the role, all we ask from you is that you’re enthusiastic, positive, proactive and that your heart is in the right place! You must have excellent communication skills and be able to adapt to changing situations.

Stagecoach workplace culture is one where everyone can be themselves and where all the differences our people bring to the business are celebrated. We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age.

Location:

Stagecoach Folkestone Depot Kent Road, Cheriton, Folkestone Kent CT19 4NT