Customer Operations Executive

Customer Operations Executive

An opportunity has arisen for a motivated and passionate individual to join the team as a Customer Operations Executive. You will play a pivotal role in ensuring our customers receive the best experience possible. You will be instrumental in guaranteeing the accurate setup of programmes and the timely execution of all administrative and communication tasks.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity

What you’ll be doing

The Customer Operations Executive contributes to the seamless delivery of PD’s programmes and the overall success of our division and organisation.

As such, you will be responsible for:

• Process bookings and assist customers in securing professional development courses
• Respond to telephone calls offering information to clients and resolving enquiries
• Keep customer records accurate and up-to-date, ensuring easy access to schedules, attendance, and certificates
• Maintain calendars and reminders
• Send timely course reminders, joining instructions, and follow-ups to ensure an excellent experience.
• Build strong relationships with customers, ensuring their professional development journey is smooth and rewarding. experience
• Processing payments from customers who are booked onto the PD courses

What we’re looking for

To be successful in this role you will need to have a proven track record in the following areas:

• Good organisational and time management skills and takes ownership of workload.
• Can establish robust relationships with essential stakeholders.
• Adopts and agile mindset and readily adapts to last minute changes.
• Approaches problem solving proactively and creatively.
• Proficiency in Microsoft Office packages, including word, Excel, Outlook and 365.
• Good Communication both verbally and in writing.

How will this process work?

The interview process for this position will consist of the following stages:

• Competency style interview with two team members – 60 minutes

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.