Customer Service - Account Specialist

Job Title: Account Specialist – Customer Service

Location: 35 Broadway Rd, Cranbury, NJ 08512

Shift: (Monday – Friday, 8am – 5pm)

Position Overview/Position Responsibilities:

This is a role within Customer Service with the goal of receiving, troubleshooting, and releasing work to our Distribution Centers while also supporting process improvement initiatives when needed. This position will have a significant portion of their time dedicated to the day-to-day management of order flow for the assigned customer accounts while supporting key metrics and KPIs.

What we are looking for:

• High School Diploma or equivalent required
• Strong oral and written communications skills
• Strong organizational skills
• Intermediate knowledge of Microsoft Office. Word and Excel experience

Nice to have:

• 2-4 years of experience in a warehouse environment
• Strong Working knowledge of Microsoft Excel and Word and RF scanning equipment.
• Experience with internal auditing
• SAP experience
• Strong Excel skills

What’s In It For YOU:

• Safety-centric Environment with Inclusive Mindset & Culture
• Competitive Pay + Profit Sharing
• Pension Plan + 401K w/ Company Match
• Flexible Time Off: 30 Paid Days Off a Year
• Full Benefit Package (Medical, Dental, Vision, HSA)
• Free & Discounted Products @ L'Oréal Company Store
• Paid Parental Leave

Additional Benefits: Shift Differential & Opportunity for Overtime, Growing business with opportunity for advancement, Vacation purchase plan, Learning & Development Opportunities, Employee Resource Groups, Access to Mental Health & Wellness Programs, Tuition Reimbursement, Clean & Climate-controlled environment.

Full Job Description below:

L’Oréal USA

Luxe Supply Chain

Coordinator – Physical Flows

Reports to: Supervisor – Physical Flows

Job Summary:

The position will perform tasks and functions to support the Distribution operation. Key functions include international order communication/consolidation, bin slotting, wave planning, cycle counting, and special projects.

Job Requirements:

• High School Diploma or equivalent required
• 2-4 years’ experience in a warehouse environment preferred
• Strong oral and written communications skills
• Strong organizational skills
• Intermediate knowledge of Microsoft Office. Word and Excel experience required
• Experience with internal auditing preferred
• SAP experience preferred
• Strong Excel skills preferred

Tasks, Duties & Responsibilities:

• Create and distribute reporting to the operations teams for greater visibility to information to make decisions.
• Conducts process audits and cycle counting in accordance with internal guidelines.
• Leads and assists special projects as needed by business and provides local assistance to both external and internal auditors.
• Fill in on other coordinator functions as needed.
• Responsible for making all inbound appointments into the DC.
• Ensures all PO’S, Pallet Counts, Vendors and Anomalies are captured on the Inbound Log.
• Responsible for capturing all Vendor Non-Compliance issues and communicating those issues to internal and external business partners.
• Maintains and Audits assigned receiving lanes for inventory discrepancies.
• Validates and signs all inbound receipts.
• Coordinates with Receiving off-loader on Dock Door and Receiving lane load placement.

What We Are Looking For:

Required Qualifications:

• Required: High School diploma or GED
• Must have responsible work habits and good judgment and decision-making ability, self-motivated and detail oriented individual.
• Ability to obtain L'Oréal forklift certification
• RCRA (Resource Conservation and Recovery Act) Haz Mat Training

Preferred Qualifications:

• 2 years of experience in an order processing environment
• Working knowledge of Microsoft Excel and Word

Working Conditions:

• 2nd shift 3pm – 11:30 pm (Over time and cross training required)
• Overtime can be expected during peak seasons based on business needs
• Personal protective equipment required including safety glasses, gloves, steel-toed shoes and vest; other equipment provided dependent upon role
• Close to moderate supervision required for this position

Competencies Required:

• Innovator
• Share best practices throughout local area and L’Oreal Global
• Thrive within a changing organization and fast-paced work environment
• Strategist
• Manage multiple priorities in a fast-paced, dynamic environment
• Create and provide an environment in which employees can work safely and thrive
• Integrator
• Self-motivated and work independently and as a team member
• Influence team and work well in a cross-functional team
• Entrepreneur
• Manage the plant’s assets to maximize our stockholders return
• People Developer
• Selflessly develop others
• Build positive work relationships with all levels of the company
• Implement and utilize the L’Oreal USA Manifesto, Behavior Charter and Competencies

Technical / Professional:

• Demonstrate strong analytical and organizational skills;
• Demonstrate problem-solving skills and an understanding of simplification/improvement methodologies;
• Demonstrate professional judgment and sound decision-making skills;
• Maintain a safe work environment and follow all safety procedures;
• Ability to communicate scientific information in a clear and concise manner;
• Demonstrate 100% responsibility with regard to actions and reactions;
• Act as a responsible citizen in our company and community;
• Must be able to interact effectively – both internally and externally;
• Communicate effectively, both orally and in writing;
• Ability to manage in complex situation often needing to deliver innovative results;
• Demonstrated success in persuasion, influence and negotiation skills;
• Results oriented.

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.

To learn more about L’Oréal’s commitment to sustainability, please click HERE

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other.