Customer Service Administrator

The Growth Company’s (GC) Education and Skills team is excited to offer a fantastic new opportunity for a Customer Service Administrator. In this role, you will ensure that accurate data is entered within relevant systems to claim funding from various agencies, and to assist with a variety of administration duties.

As one of the largest providers of skills and training in the UK, we are dedicated to supporting businesses and individuals with apprenticeships, higher education, and commercial training. We help people to develop their skills across a diverse range of sectors and levels, with our work with leading businesses to ensure our curriculum boosts the career prospects of individuals and productivity of businesses.

Please note that this role is a fixed-term contract until the end of January 2026.

Key Responsibilities

• Assess the eligibility of new applications, where applicable, to ensure that companies and individuals meet the required funding criteria.
• Invigilate and provide administrative support for exams, tests and initial assessments as required.
• Handle sensitive student, learner and employer data.
• Register individuals for qualifications where appropriate and make sure that all Awarding Body procedures are followed in order to meet centre approval requirements.
• Maintain knowledge of current funding programmes, eligibility and paperwork, to ensure processing of quality of data.
• Manage day to day finance processes including petty cash, raising purchase orders and checking invoices.
• Where appropriate be responsible for the overall learner journey providing student/employer support where required.
• Where appropriate ensure training centre facility is fully resourced and suitable for classroom delivery.
• To provide a front of house reception service, handling all enquiries swiftly, ensuring Safeguarding requirements are met at all times.

About you

• GCSE - Maths & English Grade 4/C or level 2 equivalent.
• Limited specific knowledge required.
• Ability to deliver a customer focused internal and external service.
• To be motivated and drive to complete tasks.
• Car user desirable with access to a vehicle.

Skills Required

• Fully conversant with all Microsoft packages.
• At least Level 2 Maths and English skills.
• Communication at all levels including good written communication.
• Customer service and administration experience.