Customer Service Advisor

Role Overview

We are seeking a new Customer Service Advisor. In this role, you will handle inbound calls from residential tenants, address repair and estate-related issues, and manage property compliance servicing, certification, and remedial work for residential, commercial, and agricultural properties within Savills Rural & Projects Division.

Click here to download the full job specification. Please ensure you read this before applying.

What we offer you:

• Career and Professional Development

• 25-30 Days Annual Leave, depending on grade

• Life Assurance

• Private Medical Scheme

• Virtual GP

• Global Mobility Scheme

• Rewards Platform

• Company Pension Scheme

• Enhanced Incremental Annual Leave

Find out more about Savills offer

Team Overview

Savills Hub team provides management of property compliance and reactive maintenance. Our clients range from private individuals to large institutions. The team comprises of 21 members, made up of a Head of Property Services, Operations Manager, Two Service Delivery Managers, a Deputy Service Delivery Manager, a Data Analyst and 15 Customer Service Advisors.

Due to the current general salary threshold requirement for this role Savills are unable to provide skilled worker visa, sponsorship.

Immigration rules are subject to change by the Home Office and if any new regulations subsequently affect your application/offer with Savills we would need to reassess to ensure we remain compliant in line with the updated guidance as well as the mandatory requirement of valid right to work in the UK.

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.