Customer Service Advisor

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank by name, Sainsbury’s by nature” is the promise line we stand firmly behind, making sure we follow through on this by always offering value, making it easy and being an ally for our customers. We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Because we know it’s by working together, and by bringing new, diverse ideas that creates the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

Sainsburys Bank - Customer Service Advisor

Why join us

Joining our team as a Customer Service Advisor at Sainsbury's offers you an exciting opportunity to make a positive impact on people's lives while building a rewarding career in financial services. Unlike traditional contact centres, our role involves engaging with customers who have purchased groceries from Sainsbury's or products from Argos, providing warm and friendly customer service in a regulated environment. With comprehensive training and ongoing support, you'll develop specialist knowledge in digital banking services, fraud awareness, and supporting vulnerable customers. Our rotational shifts offer a better work/life balance, and as we believe in nurturing our colleagues, there are ample opportunities for career growth and development. Alongside a competitive salary, our excellent benefits package includes a discretionary bonus, colleague discounts, pension contributions, and a range of additional perks to enhance your overall experience. Take the first step towards a fulfilling career by joining us today.

What you'll do

You will be the first point of contact for customers over the phone. Your primary responsibility will be to provide clear and understandable information, focusing on helping, supporting, and guiding customers to make their financial lives easier. With training and support, you will gain the knowledge and expertise to answer customer queries across various financial services, including credit cards, loans, and savings accounts. This role offers an opportunity to build upon your existing skills in a professional setting, opening doors to a career in financial services. You will develop specialist knowledge in areas such as digital banking services, fraud awareness, and supporting vulnerable customers. This is a regulated environment where attention to detail is critical, and your ability to provide warm and friendly customer service will be crucial in delivering a positive customer experience. Rotational shifts, including weekdays and weekends, will be part of the work schedule, offering better work-life balance than traditional customer service roles. In return for your contributions, you will receive excellent training and development opportunities, a competitive salary, and a range of benefits and perks such as a discretionary bonus, discounts on shopping, pension contributions, and more.

Who you are

You are a dedicated professional with a strong background in providing exceptional customer service. With experience in the hospitality, travel, retail, or similar industries, you understand the importance of engaging with customers, understanding their needs, and resolving their queries. In this role, you will be the first point of contact for customers, delivering clear and helpful information while focusing on making their financial lives easier. With comprehensive training provided, you will quickly become an expert in digital banking services, fraud awareness, and supporting vulnerable customers. Your flexibility and willingness to work rotational shifts, including weekends, will contribute to maintaining a healthy work-life balance. Your dedication to nurturing customer relationships and utilising your existing skills will open doors to a rewarding career in financial services within a supportive and dynamic work environment.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Please note, due to the volume of applications we receive, our roles may close early.