Customer Service Advisor | Liverpool

Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract Type: Full Time, Permanent
Location: Hybrid, based in Hunts Cross, Liverpool (L24 9HJ) with 2 day WFH once training completed
Working Hours: 40 hours per week, Monday to Friday, with shift patterns between core hours of 7:00AM and 7:00PM
Salary: PS24,960.00 per year

Are you a passionate customer service professional looking for your next exciting opportunity? VIVO is searching for dedicated Customer Service Advisors to join our Customer Services Helpdesk in Hunts Cross, Liverpool. This is a fantastic chance to be part of a dynamic team of 16 in delivering essential services for the UK Defence Sector.

As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound and outbound calls, responding to emails, and managing service requests in our CAFM system, Maximo. Your role will be crucial in ensuring the smooth running of maintenance activities across the MoD built estate. You will provide outstanding customer service while meeting key performance indicators and maintaining high-quality standards.

This position is made up of shift work, with core operational hours from Monday to Friday between 7 AM and 7 PM.

What you'll need;

We are looking for individuals with experience in a Customer Service Helpdesk or Contact Centre environment, who can demonstrate strong communication skills, a problem-solving mindset, and a commitment to excellent customer service. You should be able to work under pressure, meet tight deadlines, and be confident using IT systems, including Microsoft Office and helpdesk technology such as telephony, omnichannel, and it is highly desirable you have experience using CAFM systems.

You must be able to pass BPSS Clearance to be eligible for this role.

This is more than just a job - it's an opportunity to be part of a growing company working on a PS500m+ per year contract, shaping the future of infrastructure and facilities management for the UK Defence Sector. If you are motivated, customer-focused, and ready for a new challenge, we want to hear from you.

Apply now and take the next step in your career with VIVO!

What we offer:
Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
One paid professional subscription
Life Assurance Policy
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.