Customer Service Advisor - Work from Home

Customer Service Advisor - Work from Home - Perth or Glasgow

• £12.48 an hour
• Ongoing contract with the opportunity to be made permanent after 3 months
• Weekly pay
• You will receive full training for this remote working role and all equipment required
• You just need wifi and a quiet space to work (a chair and desk set up)
• Must be fully flexible to be considered for the role

Hours:

• Working 37-40hrs per week Monday - Sunday (off 2 weekends a month)
• Shifts fall within the hours of 8am - 8pm Monday - Friday (8hr shifts)
• Shifts fall between the hours of 8am - 6pm on Saturday - Sunday

The role of Customer Service Advisor - Home Working:

• Inbound customer service relating to maintenance queries and emergency calls
• Logging customer notes on the systems
• Taking call out payments over the telephone where required
• Complaint handling where required
• Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

The ideal Customer Service Advisor - Home Working:

• Excellent IT skills, you will be required to navigate several systems
• Customer service skills
• Listening skills
• Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

Essential: wifi and a work station set up at home to be successful in this role.