Customer Service Advisor x3

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Customer Services Advisors x3
Full Time, Fixed Term Contracts (3 to 12 month contracts)
£31,067 - £33,366 per annum (pro rata)

As the initial point of contact for customers visiting or telephoning the council, Customer Service Advisors present a professional and positive image for the council to all of our customers when dealing with a wide range of enquiries and service requests for council services.

You will use a range of IT systems to provide information, resolve queries and complaints and deal with varied transactions.

This interesting and challenging job requires high levels of customer care over the telephone, via face to face, by email, social media, and web access. You should have a strong customer focus, a helpful, friendly, efficient yet sensitive approach to customer enquiries, a good standard of IT literacy using windows based IT systems problem-solving and listening skills.

You should also have the ability to encourage customers to self-serve by promoting our digital technologies.

You should possess experience of working in a challenging and busy customer service environment (preferably multi-service), the ability to absorb varied and complex information, analyse and use it to resolve customer queries is essential. You will need to flexible and sensitive to the diverse needs of our customers in providing information and dealing with service requests.

Good team working skills are essential and you should demonstrate commitment to proactively contributing to and supporting the success of our team. Above all you must be able to make a positive impression on each and every customer and see each case through to a speedy and satisfactory conclusion - using your initiative to the full.

This post is a hybrid role so you will be required to come and work in the office as well as working from home.

Closing Date: Sunday 2 February 2025

A basic Disclosure check or DBS enhanced check (as applicable) will be carried out for this post.

At Watford Borough Council we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.