Customer Service Agent (m/f/d)

About Us

AB Enzymes, as a subsidiary of Associated British Foods, is a leading company in the innovation and production of enzymes worldwide. Operating in the biotechnology industry we are an important partner for customers in the application of food, animal feed and industrial enzymes. With our expertise in the global enzymes business, we help our customers to make their industrial processes more sustainable, environmentally friendly and efficient. Product excellence and innovation are among our key strengths while our passion for science and customer-focused solutions is what drives us.

Our global headquarters are in Darmstadt, Germany with offices and lab spaces. We closely cooperate with our partnering business ROAL Oy in Finland (located north of Helsinki) where our enzymes are being produced and researched. We are striving to leverage our strong growth prospects, state-of-the-art R&D, flat structure, and a thriving and employee-focused culture to bring on board talents who are motivated to contribute to our collective success, develop themselves, and want to make a real difference. For more information visit our website www.abenzymes.com.

The Role

Responsible for professionally executing Customer Service processes through strong customer relationships and efficient sales order management. This is a key role for our growing EMEA sales and distribution operation.

You will be responsible for:

• Customer focus, with the ability to predict customer needs and potential issues before they arise
• Works directly with third party logistics providers, including warehouse and transportation providers, to prepare and dispatch orders. Chooses appropriate transportation methods from pre-qualified vendors to achieve service and cost targets. Maintains strong working relationships with vendors and escalates, as necessary
• Clear and positive communication style, even during difficult situations. Uses own judgement in communicating internally and externally and deciding when to collaborate cross-functionally (e.g. with sales team)
• Uses ERP system (SAP) to execute sales order processes. Needs a good understanding of system functionality, including how data fields impact reporting, and trouble shooting
• Responds to customer product inquiries by researching internal database and getting input from Quality team

About You

• Bachelor’s degree in Business Administration
• 3 years prior experience
• Experience in ERP systems
• Intermediate to good MS Office skills
• Native German speaker. Fluent written and spoken business English is necessary. Additional language skills would be an advantage
• Good analytical and critical thinking skills
• Ability to follow process, procedures and focus on details
• Pro-active, organized, committed, flexible and team player are key attributes

Why Us

• An opportunity in an exciting and growing industry with business development prospects which are based on a future proof & sustainable technology
• An international working environment with the chance to further develop yourself personally and professionally
• A challenging and multifaceted employment opportunity with long-term perspective in a fast-growing leading company in the enzyme industry
• A progressive, team-oriented management which supports you through open communication and accessibility
• A modern, creative and innovative company that achieves success through its people
• Competitive compensation and benefits package
• You will find a collaborative and open-minded culture, flat hierarchies and a ‘people first’ attitude
• Future career opportunities through our ABF network
• The possibility to mobile working

We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.

If you are interested in this position, we look forward to receiving your application together with your salary expectations.