Customer Service Assistant

What you'll bring to the team:

OI PEASANTS! WE’RE RECRUITING… Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We're on the lookout for a Guest Experience Host to deliver horrible memorable experiences!

In this varied role you will be the first point of contact for our visiting peasants, offering a cold welcome, supporting them to stock up on Dungeon related goodies, answering any questions guests may have and acting as a sales representative. Going out of your way to ensure our guests have a scary fun and exciting visit, helping customers at any point throughout the attraction.

This is a seasonal role offering a minimum of 10-15 guaranteed hours per week. Flexibility is needed including the ability to work weekends and available during peak times (bank holidays and school holidays).

Qualifications & Experience:

• Lots of experience working in a customer facing environment
• Have an outgoing personality
• Confidence and energy to interact with the dungeon dwellers and of course the traitors
• An adequate level of fitness and stamina is not required; an unpleasant appearance is a bonus

Benefits:

Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

The cell doors are open and ready to welcome you…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range: GBP £11.54/Hr.