Customer Service Assistant

NELFT are looking for a friendly and enthusiastic person to join a busy community phlebotomy clinics providing a front of house service to the patients.

The successful candidate will perform the following duties:
Provide an effective and efficient front of house service to clients who visit the Phlebotomy clinic

Present a calm and friendly image to clients

Respond to frequent general enquiries, promptly and in a professional and courteous manner whilst recognising barriers to communication

Explain process of system in relation to calling patients into bleeding room

Support clients to check in for pre-booked online appointments

Support clients book future appointments via the kiosk

Problem solve when patient appointments cannot be found, working closely with Phlebotomists

Signpost clients to the other clinics within Waltham Forest if necessary

Promote patient satisfaction survey at kiosk

Receive deliveries of stock to Phlebotomy clinic

Order stock required for the clinic on a weekly basis

Be aware of business continuity plans to support service when necessary

Be general link between clients and Phlebotomists

Help patients register to Swiftqueue if they have their own devices

The working days/hours for this post will be discussed at interview

Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - London

This post attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of PS4,551 and a maximum payment of PS5,735 per annum pro rata).

Please refer to the attached job description and person specification for further details on this vacancy.

Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.