Customer Service Assistant

What you'll bring to the team:

OI, TRAITORS! LISTEN UP.

Ever dreamed of welcoming peasants to York’s darkest depths and dishing out dungeon delights? We're recruiting Guest Experience Hosts to drag visitors kicking and screaming (with laughter) through York’s most gruesome past.

You’ll be:

• Greeting our rebel rabble with a cold, sarcastic grin.
• Stocking them up with Dungeon goodies (no refunds for cursed items).
• Answering foolish questions like, “Is it scary?” (Yes. Next.)
• Lurking around as a sales demon extraordinaire.

Sure, it’s cold, damp, and smells suspiciously of rotting flesh, but isn’t that part of the charm?

This is a seasonal role offering a minimum of 5 guaranteed hours per week and contracted up until September 2025 (with the potential to extend over Halloween). Flexibility is needed including the ability to work weekends and full availability during February half term.

Qualifications & Experience:

• Lots of experience working in a customer facing environment.
• Have an outgoing personality.
• Confidence and energy to interact with the dungeon dwellers and of course the traitors.
• A sharp tongue and a love of customer chaos.
• The energy to keep up with dungeon dwellers and traitors alike.
• An unpleasant appearance (bonus points).

Benefits:

Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

• Monthly bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

Miss this, and you’ll be gutted (probably by our torturer).

If you have any questions or require assistance due to a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range: GBP £11.54/Hr.