Customer Service Assistant - Booking Office

Vacancies in and around the Hartford, Long Buckby, Nuneaton, Tamworth and Winsford areas

What does the job involve?

• Working on a full-time, permanent basis – shift patterns will include weekends, early starts and late finishes
• Assisting customers in planning their journey – selling tickets and providing advice, to get our customers to their destination
• Processing cash and card payments - using the ticket vending machines
• Handling difficult situations in a calm, customer focussed manner
• Making sure the station is safe - spotting and reporting any safety issues to the relevant team
• Deliver great customer service to our customers

What skills and experience do I need to do the job?

Customer focussed – being presentable, approachable and proactive

• Comfortable managing conflict and remaining calm in difficult situations
• Great communication skills – able to flex your style to the audience
• Having flexibility – both with your hours of work and approach to work
• Using your initiative to solve problems and resolve issues
• Live within a reasonable commute of the station you have applied for – early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running

What is the salary and benefits?

• Salary is £23,254 rising to £28,012 after completion of your probation period
• Final salary pension – one of the best pension schemes available
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

What happens next?

Once you have applied:

• You may be asked to complete an online customer service assessment – this takes about 10-15 minutes to complete
• If you pass the online assessment, you will be invited to complete a short video interview – your opportunity to tell us why you are the right person for the job
• If you pass the video interview, we shall invite you to meet our managers face-to-face

Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.