Customer Service Assistant - Hitchin Library

Advert Information

Job Title: Customer Service Assistant - Hitchin Library
Location: Hitchin
Starting Salary: £23,114 with the opportunity to progress to £ 23,500 per annum (pro rata for part-time)
Hours: 6.5 hours per week
Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

Working as part of a great team, you will deliver excellent customer service to library customers, ensuring all information, services and resources are available and promoted to members of the public. This is a part-time post in a busy library where children’s events and activities often occur on a Saturday.

The successful candidate will be a friendly, approachable person who is happy to work in a customer-facing role. You will be a competent IT user and able to search for information online and through the library management system. You will be organised and confident in assisting customers to make the most of the services that libraries offer.

For an informal discussion and more information please contact: Sarah Mullins (Library Manager) via the Hertfordshire County Council Contact Centre on 0300 123 4049.

Closing Date: 17.03.2024
Interview Date: 26.03.2024

Additional Information

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC25108