Customer Service (Branches)

POSTING TYPE: SENIOR QUALIFIED PROCESS – ARTICLE 16.02

SPECIFIC POSITION INFORMATION:

The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.

Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 19):

17.5 hours per week. Evenings and Saturdays required.

JOB SUMMARY

• To provide professional direct and indirect customer service

DUTIES:
Under the general direction of the designated supervisor, the position is responsible for:
Leadership Functions:

• service delivery in the absence of the designated supervisor participating in implementing training programs

Service Functions:

• providing information services and participating in the development of information tools at the system level
• planning, conducting and evaluating individual programs and events participating in community outreach
• participating in branch and system collection development (recommending selection and weeding)
• performing various duties at the branch, area and system level in areas of expertise such as: children's collections and programming, collection development, community outreach

Qualifications:

• Graduate degree in Library or Information Science from an accredited institution or equivalent education
• Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
• Professional skills, including information services, collection development and knowledge of adult, young people's and children's literature
• Strong interpersonal, communication, organizational, and customer service skills
• Ability to plan, conduct and evaluate programs
• Flexibility

Upon request, accommodation will be provided through all stages of the recruitment and selection process.

If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible. All accommodation requests are confidential.

Please be advised that all communication regarding your application will be sent to the email address you used to apply. To ensure you don’t miss any important updates, we encourage you to check your inbox regularly, including your spam or junk folder. We appreciate your patience during the selection process and look forward to reviewing your application.

TPL invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.