Customer Service Officer

Are you looking for the right career and lifestyle move? Do you want to make an impact on the future of the community you live in? Here's your opportunity to kick a career goal while you enjoy an incredible lifestyle on the beautiful Barrington Coast.

The role

Are you passionate about customer service? At MidCoast Council, our community is our customer and is at the centre of everything we do. We are seeking one part-time and two casual Customer Service Officers to support us in delivering quality outcomes for our community. This is a multi-faceted role working across a range of activities in our call-centre, face-to-face customer service desks, and administration hub.

Your interpersonal skills, initiative, and adaptability will be essential in providing a positive customer experience in a fast-paced, high-volume customer service environment. As the first point of contact for MidCoast Council your professionalism and customer-centric approach will consistently represent our organisational values to our community.

What you'll bring

• Prior skills and experience in a customer service role.
• Demonstrated experience in navigating a variety of software systems and administrative processes.
• A friendly and approachable customer service professional with a genuine passion for providing a positive customer experience.
• Exceptional team-work skills and the ability to work autonomously.

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more.

The package: Commencing rate $35.16 p/hr plus superannuation.

Location: The positions will work across our Customer Service Centres in Yalawanyi Ganya at 2 Biripi Way, Taree, and at our Forster Civic Centre in Lake Street, Forster. There will may be opportunities to work from our other customer service points in Tea Gardens, Stroud, and Gloucester.

Tenure:

• Casual x 2 positions
• Permanent part-time (28 hours per week, preferably over 5 days Mon-Fri) x 1 position

Closing date: Monday 16 September 2024 at 11.30 pm.

Want to know more?

Please review the position description in PDF or Word formats.

For questions relating to the position requirements please contact Aaron Ellis, Senior Customer Service Officer who is the hiring manager for this role. Aaron can be reached on (02) 7955 7775 or [email protected].

For enquiries regarding the application process please contact Josie Reardon, Talent Acquisition Officer who is the HR representative for this role. Josie can be reached on (02) 7955 7328 or at [email protected].

How to apply:

When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method,

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• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.