Customer Service Representative

About our Organisation

As Australia's largest timber door manufacturer, Corinthian Doors has taken its famous brand around the world, securing an international reputation for quality, innovation and design.

About our Opportunity

As a Customer Service Representative, you will be an integral team member supporting customers with enquiries as well as the sales team. You will join a professional, close-knit team who strive to provide an exceptional level of customer service.

This is a varied role but a typical day will involve:

• Checking and releasing of sales orders
• Keying and amending sales orders
• Responding to email and telephone enquiries
• Liaising with Manufacturing and Dispatch to update delivery dates for customer orders
• Providing technical solutions and quotations for sales enquiries
• Providing back office support to External Sales team
• Assist with showroom enquiries when required
• Cover reception duties during breaks when required
• Troubleshoot solutions to improve the customer experience

About You

Ideally you'll have customer service and/or administration experience with the capability of lateral thinking when resolving problems that arise. Along with a keenness to learn and work as part of a collaborative team. You will be a well organised team player who is pragmatic in your approach to providing quality customer service and who appreciates the importance of getting the details right.

In addition, you will bring:

• ability to quickly gain competency with our in-house ERP system
• Ability to work under pressure with high degree of accuracy and attention to detail
• ability to multitask & manage time effectively with competing priorities
• outstanding communication and customer service skills

What's On Offer

We will provide you with the required training and you will enjoy continued support from an experienced team. Once you have completed your initial training and are confident in the role, you will have the option of working from home one day a fortnight.

• permanent full-time role, Monday to Friday - 8.00am - 4.30pm
• on-site secure parking
• generous discounts on our extensive range of products
• ability to schedule leave every year over the Christmas period.
• additional paid day’s leave on your birthday, even if it falls on the weekend!
• flare benefits program - salary packaging, discounts and premium perks
• refer a friend and get rewarded with $$$ through our Employee Referral Program
• opportunities to cross-train, enhance your skills and advance your career
• Employee Assistance Program access

Your Next Steps

Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at Corinthian St Marys. Your dedication and skills will help us continue to provide the best experiences for our valued customers.

To apply, please submit your resume highlighting your experience related to this role. We look forward to welcoming a skilled and committed Customer Service Representative to our team.

We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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