CUSTOMER SERVICE REPRESENTATIVE

Reference number

Date Posted

Location

Remote

• Process all sales orders through fax, email, and telephone which includes order details such as: price confirmation, availability, credits, and warranty claims.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Maintain the

  [email protected]

  address and the fax email address.
• Contribute to the team by offering inside sales support by relaying appropriate information to the sales representative.
• File purchase orders daily, to ensure the company is following guidelines.
• Maintain operations by following policies and procedures, reporting needed changes.
• Perform administrative and office duties such as filing, updating customer information, and contributing to general office functions.

• Excellent computer skills: Order processing with computer and database systems.
• Attention to detail: very detailed oriented and has a history of not making errors.
• Great time management skills.
• Ability to handle a high volume of order entry in a fast-paced environment.
• Strong ability to multi-task.
• Great sense of humor.
• Positive attitude.
• Excellent communication skills (written and verbal) in English.
• People person having the ability to work with a myriad of personalities.
• Friendly telephone manner.
• Creative problem solving.
• Quick on your feet and a logical approach to problem solving.
• Ability to work well in a team.
• Outstanding organizational skills.