Customer Service Representative
Perks & Benefits:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
- Working hours: We’ve a range of full and part-time hours on offer.
- Compensation: We pay the National Living Wage as a minimum, not just to people aged over 25. What’s more, you can earn a quarterly performance bonus too.
- Holiday entitlement: You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
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