Customer Service Representative - Sales Ops

LocalIQDIrect Mail, part of the USA TODAY NETWORK, is seeking a Direct Mail Customer Service Representative.

The focus of this position is supporting Direct Mail and Print sales goals through superior customer service and working with our fulfillment partners to deliver high quality materials, on time, and on budget. We want a team member who can own the role, constantly looking for ways to improve the process, quicken turn times, and better communication.

This position is a full-time roll, working 40 hours per week.

Responsibilities:

• Gather the critical information necessary to understand the need of our clients.
• Use web-based systems to generate accurate and timely Mail and Print estimates for the sales department.
• Acquire pricing from outside vendors for custom print jobs.
• Prepare and provide accurate cost estimates to our sales team.
• Review, pre-flight and send artwork to appropriate vendors.
• Create detailed and accurate print orders to send out to print partners.
• Attend and participate in weekly production meetings to review job status and changes that have occurred or are pending
• Assist in maintaining an up-to-date print report to follow through completion of jobs.
• Act as back up to Print Coordinator and LocaliQDirect Sr. Designers.

Requirements:

• At least two years’ experience working in customer service. Experience in the media industry preferred. We will consider candidates with less experience but with all the right tools.
• Minimum 1 year professional experience in graphic design.
• Experience with Adobe Creative Suite, InDesign, Illustrator, Photoshop and Acrobat.
• Working understanding of visual design principles, color theory and typography.
• Excel Proficiency; knowledge of advanced functions, ability to sort and analyze data
• Experience working with a team of remote workers helpful.
• Proven experience producing accurate results under deadline pressure.
• Effective communicator; able to get along with diverse personalities.
• Direct work experience using computer systems such as CRMs as well as tools like Word and Excel
• Is comfortable using communication tools such as email and video meeting tools like Teams or Zoom.
• Excels in a fast-paced environment and understands the importance of flexibility.
• Collaborates well with others and can work with a team on the biggest projects.
• Employment is contingent on passing a pre-employment, post-offer drug screen and background check.

We are eager to learn more about you and how you fit this role. When you apply, don’t feel like you have to limit your upload to a resume; show us what you’ve done. To do so, put together a single document file that includes the following, in this order:

#LI-REMOTE
#LOCALiQ
#LI-LL

The annualized base salary for this role will range between $12.55 and $22.00 per hour. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.