Customer Service Specialist

SUMMARY/ BASIC FUNCTION:

The basic functions for this position include the following and are specific to the Axchem USA group:

• Direct customer support and interaction.
• Direct Axchem employee/field sales support.
• Direct interaction with internal and external suppliers.
• Chemical ordering coordination.
• Logistics coordination.

LOCATION: COMMERCIAL OFFICE IN MARIETTA, GA

REPORTING RELATIONSHIP:

This position will report to the Customer Service Manager while working within a team environment of his/her peers in a small office setting.

SPECIFIC DUTIES:

Customer Service / Field Support:

• General customer support functions as primary and/or secondary contact for customers' orders.
• Ensures documentation conformity within the internal Omnis/AX operating system to follow orders from inception to final tracking of the delivery.
• Works with other Axchem entities (i.e: Axchem Canada).
• Works with other entities (i.e: the manufacturing locations).
• Coordinates 3rd party freight quotes and/or works internally within logistics.
• Monitor order tracking and compliance.

Field Representative Support:

• Assign specific field representatives and their corresponding accounts for direct customer service.
• Supports quality compliance.
• Provides COA, SDS, and customer-specific documentation per request.

Requirements

• A Bachelor’s Degree and/or equivalent experience is required.
• A minimum of 3-5 years of Industry, related expertise.
• A minimum of 3 years of direct customer service experience.
• A strong history of internal and external support functions.
• Excellent written and organizational skills; Must be able to verbally communicate within a group or team environment.
• Team-oriented and possesses the ability to interact with peers to gain their cooperation and respect.
• Understand the use and need for external resources to support the company's core objectives.
• Microsoft Office Suite experience a the intermediate to advanced level with a strong competency to interpret information and translate it for customer support and sales efforts.
• Confident, bright, articulate, innovative, highly motivated, and self-starting with a high energy level and spirit of team effort and cooperation, and of the highest integrity.

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training
• Retirement Saving Plan (RSP)
• Company provided Cell phone and Laptop (for after-hours use if and when needed)

• LI-SNF

#MON-SNF