Customer Service Specialist
Perks & Benefits:
Under general supervision of Collection/Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health.
Responsibilities:
Utilizing the Aged Trial Balance report review patient accounts to ascertain previous billing and collection action taken and work all credit balances.
Refer outstanding account to collection agency for further action when collection efforts have proven unsuccessful. Interact with all outside precollect and collection agencies as required.
Document collection action taken on individual accounts including date of collection notices telephone calls made/received credit checks and any credit arrangements made.
Research and resolve billing questions from walk-in and discharged patients attorneys third party payors; provide patients with itemized bills upon request.
File liens in cases of liabilities and assist attorneys as required for judicial system. This may require appearances in court to assist legal counsel with these liability and small claims cases to ensure collection for balances due to hospital.
Follow up with all liability cases to ensure the appropriate reimbursement for hospital balances. Refer problem compromises to the supervisor for approval.
Provide billing information to other health care providers as appropriate.
Receive and verify patient information including changes in address insurance coverage and effective dates. Assist patients in completing Financial Assistance Applications and other payment plans that are available to them.
Review returned mail to correct and update patient account to reflect changes and generate revised bill as needed.
Participate in educational programs and in service meetings.
Participate in councils quality improvement teams and other such committees as required.
Maintain quality assurance safety environmental and infection control in accordance with established system policies procedures and objectives.
Perform other related duties as required.
Other information:BASIC KNOWLEDGE:
High school diploma or equivalent.
Knowledge of Fair Debt Collector Act computer operations and routine accounting procedures required.
EXPERIENCE:
One year experience in health care collection environment.
Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.
Location: Brown University Health Corporate Services USA: RI: Providence
Work Type: Full Time
Shift: Shift 1
Union: Non-Union
Find out more jobs in Providence, RI, United States (US)
Unit Secretary
The Miriam Hospital
Summary: Under the general supervision of the Nurse Manager performs a variety of clerical and administrative support duties. Coordinates and documents flow of patient activit...
Customer Service Specialist
Brown University Health
Summary: Under general supervision of Collection/Customer Service Supervisor perform wide variety of duties to collect patient accounts receivable for Brown University Health....
Patient Scheduler
The Miriam Hospital
Summary: The Patient Scheduler reports to the Office Manager performing a variety of clerical scheduling and recordkeeping duties. Responsibilities: Answers telephone/interco...
Unit Secretary
The Miriam Hospital
Summary: Under the general supervision of the Nurse Manager performs a variety of clerical and administrative support duties. Coordinates and documents flow of patient activit...
Patient Care Attendant
Rhode Island Hospital
Summary: Under the general direction of the Registered Nurse observes assigned patients and reports observations that may place the patient at risk for injury (intentional or ...
Data Engineer I
Brown University Health
Summary: Reports to Manager Data Architecture. The Data Engineer I assists in developing maintaining and optimizing data pipelines and architectures that support the healthcar...
Food Service Worker
Rhode Island Hospital
Summary: Perform routine food service tasks and manual work under the immediate supervision in a food production and/or patient services area; operate dish machines meat slice...