Customer Success Representative

Location: Remote, USA (EST or CST preferred)

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

Want a casual work environment filled with energy, cutting-edge creativity, and a fast pace? Enjoy the benefits of working for a large organization while maintaining the fun and creativity typically found only in a small company!

We’re looking for curious and collaborative people to join our growing entrepreneurial team. The Workplace Learning Solutions team (a division of John Wiley & Sons) creates products and services to help people become more effective in their workplace and achieve career success. Our products include Everything DiSC, The Five Behaviors and The PXT Select, and we go to market through an Authorized Partner network of trainers, coaches, and consultants who use our branded solutions to bring value to their trusted advisor relationships within organizations.

As a Customer Success Representative, you will play a key role by providing education and support to nearly 3,000 Partners, ensuring they are knowledgeable about our products and solutions and are successful using them to grow their businesses.

How you will make an impact:

• Educating and supporting our Partners via calls and emails
• Building relationships with our Partners, coaching and advising them about our tools and helping them find success
• In-the moment problem-solving, support, and education on our tools, technology, and services
• Working alongside a dedicated, successful team
• Having fun and working hard
No two days ever look the same!

What we look for:

• Prior experience providing consultative support to clients through an account management, customer success, business development, or similar type role
• Prior experience in an educational role i.e. teaching, counseling, advising or other relevant experience is preferred
• Passionate about education and helping people
• Stellar interpersonal spoken and written communication
• Excellent problem-solving skills
• Exceptional customer service mentality
• A team-oriented, collaborative nature
• Outstanding listening skills, with ability to synthesize information and recommend solutions
• Ability to build relationships and understand Partner's needs and wants
• Ability to multi-task and to adapt in a fast-paced, changing environment
• Emotionally intelligent
• Curious learner
• Proficient with technology, and willingness to master tools that you don’t know
Four-year college degree preferred

About Wiley

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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