Customer Support Engineer, IgniteTech (Remote) - $100,000/year USD

Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, IgniteTech. Have you got what it takes?

Are you an AI enthusiast eager to harness the power of LLMs to revolutionize customer service? IgniteTech is seeking a dynamic innovator ready to lead the strategic application of AI technologies, transforming business processes and driving significant growth in service quality and client retention.

In the domain of customer support, companies tend to struggle with the challenge of enhancing service quality while scaling operations efficiently. Industry data underscores a pressing need for rapid response solutions that not only address customer issues effectively but also anticipate needs before they become problems. This dynamic environment demands a fusion of advanced AI capabilities with practical, customer-centric applications.

At IgniteTech, we set ourselves apart by leveraging GenAI tools to forge new paths in customer service. Unlike typical industry approaches that focus narrowly on incremental enhancements, our strategy is rooted in substantial, practical innovations that directly impact customer satisfaction and operational efficiency. This radical application of AI technologies translates into faster, more predictive service solutions that are reshaping how businesses interact with their clients.

This role is a gateway to pioneering the integration of AI in enhancing service delivery. It diverges from conventional AI positions by focusing intensely on strategic deployment and optimization of AI within support frameworks, rather than broader AI strategy or mere research. Ideal candidates are those who relish the challenge of navigating uncharted technological territories, enjoy the hands-on application of AI tools, and are motivated by measurable impacts on service standards and client retention.

Joining our team means becoming part of a visionary group dedicated to transforming the landscape of customer support. We are looking for forward-thinkers eager to lead the development and integration of AI-driven solutions, mentor burgeoning talent in cutting-edge AI applications, and significantly elevate our service capabilities. If you are passionate about making a tangible difference through innovative AI, we encourage you to apply and help shape the future of customer interactions at IgniteTech.

What You Will Be Doing

• Design and Refine AI tools that are tailored to enhance the customer service experience. This includes creating systems that predict client needs and automate responses, which not only improves response times, but also increases overall customer satisfaction and loyalty.
• Produce detailed reports on the integration of new AI technologies within existing service frameworks. This involves leading the integration process, ensuring compatibility, and making iterative improvements based on performance data and user feedback to optimize service operations.
• Develop and lead educational initiatives such as workshops or training modules for team members. These efforts focus on upskilling the service team in the latest AI technologies and methodologies, fostering an innovative, learning-driven environment within the service department.
  
  

Customer Support Engineer Key Responsibilities

• Elevate IgniteTech's service standards, positively affecting business growth and client retention.
  
  

Basic Requirements

• Professional experience leveraging multiple LLMs (ChatGPT, Gemini, Claude, etc.) and AI tools to automate manual tasks and boost your company's productivity (if you've only ever used ChatGPT, that's probably not enough)
• At least 3 years of experience in B2B software customer support
  
  

About IgniteTech

If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech!

Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We're doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility.

A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team.

We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

What to expect next:

• You will receive an email with a link to start your self-paced, online job application.
• Our hiring platform will guide you through a series of online "screening" assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
  
  

Important! If you do not receive an email from us:

• First, emails may take up to 15 minutes to send, refresh and check again.
• Second, check your spam and junk folders for an email from Crossover.com, mark as "Not Spam" since you will receive other emails as well.
• Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
• If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.
  
  

Crossover Job Code: LJ-5268-PK-NewKarac-CustomerSuppor.001