Customer Support Manager USA
Perks & Benefits:
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
- Ensure adherence to companywide standards of card fulfillment practices.
- Responsible for hiring, firing and performance management for the fulfillment team,
- Leads the team on standard operating procedures, provides oversight on escalations of issues, resolve difficult and complex problems the fulfilment team and the customer.
- Prepares policies and procedures for B2B Customer Support and ensures adherence.
- Oversees the upcoming transition from the current system to the future system and the associated migration of all B2B customers, including end user training and communications.
- Assures projects are accomplished within budget, schedule and contractual requirements.
- Coordinates and monitors all elements of assigned projects from conception to completion, including quotation development, sales order issuance, procurement, production, testing and delivery, ensuring adherence to budget, schedule and contract requirements.
- Maintains systems availability and reliability to agreed standards.
- Communicates effectively with both technical, non-technical and management personnel.
- Proposes and provides optimum solutions given business, technical, time and resource constraints.
- On escalation of Operational issues, provides technical analysis and resolution/management of resolution. Scope may span hardware, infrastructure, customer service, applications or mechanical issues.
- Contributes to technical designs/specifications and evaluates solutions for front end/back-office systems/devices.
- Provides technical project management support to Cubic projects.
- Provides planning and budgeting input for the organization.
- Prepares key performance indicators and evaluates performance against them.
- Forecasts consumables (e.g. cards, tickets, receipt paper) and plans purchases in a way that ensures adequate safety stock levels and financial predictability
- Develop and implement plans to mitigate end-user concerns.
- Develop and recommend process and systems improvements aimed at improving efficiencies and performance.
- Work closely with Cubic entities and third party subcontractors to ensure that system solutions and processes meet customer and other stakeholder needs. Manage the operational aspects of these solutions.
- Recommend Business Rules and compose and manage the standard operating procedures addressing program requirements.
- Serve as main point of contact for all Card Fulfillment and B2B stakeholders.
- Four year college degree in Business or other related fields preferred
- Eight years’ experience in Account Management desired
- Must have excellent interpersonal, organizational and verbal and written communication skills and ability to interface with a variety of technical and non-technical stakeholders.
- Must be proficient in Word, Excel and PowerPoint. Demonstrated ability to analyze data and use the results to improve processes.
- Highly organized and detail oriented.
Find out more jobs in Chicago, Illinois (IL), United States (US)
Customer Service Representative - Liver Center
University of Illinois
Customer Service Representative - Liver Center Hiring Department: Liver Center Location: Chicago, IL USA Requisition ID: 1027127 Posting Close Date: 9/2/2024 Position...
Intermodal Clerk
MSC Mediterranean Shipping Company S.A.
Intermodal Clerk MSC USA - Chicago 46,000.00 - 55,000.00 USD Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would lik...
Receiving Clerk
CULTURE STUDIO
Chicago, IL, USA Full time $17.50-20.50 (Hourly) Daytona Beach, Florida 1d Position Summary This position holds an important part in our Customer Experience and a ...
Receiving Clerk
CULTURE STUDIO
Chicago, IL, USA Full time $17.50-20.50 (Hourly) Daytona Beach, Florida New Position Summary This position holds an important part in our Customer Experience and a...
Project Specialist
CAVU Holdings (AMER) Inc.
Description: CAVU Project Specialist Chicago / Hybrid Permanent What’s the role? As a Project Specialist, you will play a pivotal role in the Global Delivery team, co...
Sales Associate
SNIPES
SNIPES Sales Associate Part Time Regular We live sneakers, streetwear, and neighborhood culture! All Day! Every Day! With more than 750 stores in Europe and the USA, SNIPES...
Customer Service Assistant - Diagnostic Services
University of Illinois
Customer Service Assistant - Diagnostic Services Hiring Department: Diagnostic Services Location: Chicago, IL USA Requisition ID: 1025993 Posting Close Date: 8/30/2024...
Extra Help - Office Support Associate - Employee Experience
University of Illinois
Extra Help - Office Support Associate - Employee Experience This Position is temporary, non-benefits eligible, and is limited to 900 hours. Hiring Department: Employee ...
Storekeeper I - Labs/Pathology Services
University of Illinois
Storekeeper I - Labs/Pathology Services Hiring Department: Labs/Pathology Services Location: Chicago, IL USA Requisition ID: 1024372 Posting Close Date: August 30, 202...
Medical Education Program Specialist - Emergency Medicine
University of Illinois
Medical Education Program Specialist - Emergency Medicine Hiring Department: Emergency Medicine Location: Chicago, IL USA Requisition ID: 1026699 Schedule: Monday - F...