Customer Support Officer

Job description

Company Introduction:

Since 1987, Abacus Consulting has been at the forefront of the business transformation services industry in Pakistan. Our unwavering commitment to excellence and strategic partnerships with global leaders have propelled us to expand our presence worldwide. As passionate advisors, consultants, technology specialists, and system integrators, we thrive on empowering our clients to become agile organizations. At Abacus, our ultimate fulfilment lies in witnessing the transformative journey of our clients as they conquer new horizons and shape the future of their industries.

Job Summary:

The Customer Support Officer is responsible for cultivating positive client interactions, delivering exceptional service, and resolving issues effectively. This role demands strong interpersonal skills to build lasting customer relationships.

Job Description:

• Handle customer calls following established procedures, ensuring a high-quality customer experience throughout the journey
• Address and resolve customer concerns promptly, offering appropriate solutions to optimize satisfaction.
• Maintain a comprehensive understanding of products and services, providing accurate information to customers.
• Utilize the CRM system to document detailed records of customer interactions, inquiries, and resolutions.
• Gather customer feedback to contribute to the continuous improvement of products, services, and customer support processes, while adhering to quality guidelines.

Must Haves:

• Minimum Bachelor’s or above
• Fresh Candidates are encouraged to apply
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Ability to handle pressure
• Collaborative Mindset Customer Service Focus
• Hand-on Problem-solving ability

Job Location: Islamabad

Shift Timing: Rotational shifts

Interested candidate can send their CV on

[email protected]

Job Type: Full-time