Customer Support Representative, RCC - (Contract/Job Rotation Until June 2026)

Position Type:

Closing Date:

Salary/Wage Range:

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Hours of Work

35 hours per week

Contract

Until June 2026

Department

Recreation, Community & Culture

Location

This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of Haber Community Centre. Work location is subject to change at the discretion of the City due to operational demands. Effective January 2026 this role will be required to be on site 50% of the time each month.

Position Overview

Reporting to the Supervisor, Customer Support RCC in the RCC Customer Support and Analytics unit, the Customer Support Representative is responsible for working directly with customers; in processing of bulk and ad-hoc contracts, responding to customer inquiries, providing internal reporting, and delivering overall excellent customer experience.

Responsibilities

The successful candidate will also be responsible to:

Requirements

The Customer Support Representative, RCC requires at least two (2) years of related work experience. This role requires a unique blend of customer service expertise and public relation savvy to enhance customer satisfaction. The ability to work well in a fast-paced, multi-tasking environment is essential. Applicants must display proficiency in Microsoft Outlook, Word and Excel as well as knowledge of the Xplor software, or similar database application, with a focus on contract creation and management. Shifts may include daytime, evenings and/or weekends, requiring an individual with flexible availability.

Police Check Requirement

This position requires the successful candidate to provide a clear criminal record check at their own expense.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.