Customs Bureau Agent
Perks & Benefits:
Shifts:
Tuesday - Saturday
14:00 - 20:00
Overall Role Purpose:
- To co-ordinate entries for customer shipments, ensuring that all documentation is processed and completed in a timely and efficient manner
Reports to: Customs Manager
Location: Hayes
Key Activities
- Liaise with customers to co-ordinate customs entries for the shipment of goods;
- Full declarations both imports and exports
- Transition declarations (T1’s) applicable on exports,
- CCDP frontier and supplementary declarations as required by the customer.
- Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely manner and appropriate manner and promote excellent customer service and engagement
- Ensure all documentation is completed on time, accurately and adhering to compliance rules. Customer requirements must be met and achievement of relevant KPI’s
- Ability to deal with critical requirements, and problem solve activities within processing timelines
- Maintain all customs entries files both electronically and also hard copy files where required for certification and documents, where relevant
- Manage queries from the Global Service Centre (GSC), sending and issuing data when required.
- Respond to any communication from HMRC and other UK Government Departments regarding declaration matters
Stakeholders
GSC
Customer (Importer or Exporter)
Freight forward hauliers
DGF internal branch offices
DHL Core Competencies
Making Customers More Successful
- Maintains effective relationships with customers.
- Develops, commercializes and delivers high quality/ innovative services or solutions.
- Inspires customers and gains their commitment.
- Gains organisational alignment and support for customer needs.
Shaping Direction
- Maintains a visionary and global perspective pertaining to strategy.
- Develops sustainable strategies that support Investment, Provider and Employer of Choice.
- Inspires and aligns the organisation to make the strategy a reality.
Driving High Performance
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organisation to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjust as needed.
- Champions continuous improvement and innovation.
- Inspires results and respect through empowerment, accountability recognition and rewards.
Developing Others
- Provides employees with candid and regular feedback.
- Provides employees with development opportunities.
- Supports employees with career opportunities.
- Inspires employees to develop themselves.
Developing Self
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviours based on feedback.
- Takes personal responsibility for career and development.
Respect & Result:
- Is results orientated when it comes to shaping our structures and processes and developing people.
- Maintains a respectful attitude at all times towards our teams, colleagues and customers by listening and understanding others perspective.
Skills and experience
- Some experience of working in Customs desirable.
- Knowledge and experience of customs and excise procedures, invoicing customers, handling documents by importer / exporter to and from overseas.
- PC literate, good communicator, excellent telephone manner, organised with good administration skills.
- Proven track record of delivering excellent customer service.
Find out more jobs in London, Heathrow, United Kingdom (UK)
Customs Bureau Agent (Shifts)
DHL
Customs Bureau Agent: Shifts: Sunday -Thursday 14:00 to 22:00 Reports to: Customs Manager Location: Hayes Key Activities Liaise with customers to co-ordinate customs...
Customs Bureau Agent
DHL
Customs Bureau Agent Shifts: Tuesday - Saturday 14:00 - 20:00 Overall Role Purpose: To co-ordinate entries for customer shipments, ensuring that all documentation is...
Cabin Services Guideman
ABM
Description JOB TITLE: Cabin Services Guideman LOCATION: London Heathrow Airport WORKING HOURS: 40 hours per week SHIFT PATTERN: 3 on 3 off PAY RATE: £13.32 per hour A...
Aircraft Cleaner Night
ABM
Description JOB TITLE: Aircraft Cleaner Night LOCATION: London Heathrow Airport WORKING HOURS: 40 hours per week SHIFT PATTERN: 3 on 3 off - early start 05:00 pm and lat...
Aircraft Cleaner Day
ABM
Description JOB TITLE: Aircraft Cleaner Day LOCATION: London Heathrow Airport WORKING HOURS: 40 hours per week SHIFT PATTERN: 4 on 2 off PAY RATE: £12.78 per hour ABM ...
Team Member
SSP
About the Role Team Member at Starbucks, Heathrow Airport T5A AS. Pay Rate: £13.15 + as a little incentive, you will earn an extra £1.20 for hours work between midnight ...
Customs Bureau Agent
DHL
CUSTOMS BUREAU CLERK As a Customs Bureau Clerk, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of pa...