Customs Bureau Agent

Shifts:

Tuesday - Saturday

14:00 - 20:00

Overall Role Purpose:

Reports to: Customs Manager

Location: Hayes

Key Activities

• Liaise with customers to co-ordinate customs entries for the shipment of goods;
• Full declarations both imports and exports
• Transition declarations (T1’s) applicable on exports,
• CCDP frontier and supplementary declarations as required by the customer.
• Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely manner and appropriate manner and promote excellent customer service and engagement
• Ensure all documentation is completed on time, accurately and adhering to compliance rules. Customer requirements must be met and achievement of relevant KPI’s
• Ability to deal with critical requirements, and problem solve activities within processing timelines
• Maintain all customs entries files both electronically and also hard copy files where required for certification and documents, where relevant
• Manage queries from the Global Service Centre (GSC), sending and issuing data when required.
• Respond to any communication from HMRC and other UK Government Departments regarding declaration matters

Stakeholders

GSC

Customer (Importer or Exporter)

Freight forward hauliers

DGF internal branch offices

DHL Core Competencies

Making Customers More Successful

• Maintains effective relationships with customers.

• Develops, commercializes and delivers high quality/ innovative services or solutions.

• Inspires customers and gains their commitment.

• Gains organisational alignment and support for customer needs.

Shaping Direction

• Maintains a visionary and global perspective pertaining to strategy.

• Develops sustainable strategies that support Investment, Provider and Employer of Choice.

• Inspires and aligns the organisation to make the strategy a reality.

Driving High Performance

• Establishes clear, challenging and achievable objectives.

• Aligns resources and the organisation to achieve objectives.

• Regularly reviews and communicates progress against objectives and adjust as needed.

• Champions continuous improvement and innovation.

• Inspires results and respect through empowerment, accountability recognition and rewards.

Developing Others

• Provides employees with candid and regular feedback.

• Provides employees with development opportunities.

• Supports employees with career opportunities.

• Inspires employees to develop themselves.

Developing Self

• Conveys a clear sense of personal goals and values.

• Actively seeks feedback to improve performance.

• Develops new skills and modifies behaviours based on feedback.

• Takes personal responsibility for career and development.

Respect & Result:

• Is results orientated when it comes to shaping our structures and processes and developing people.
• Maintains a respectful attitude at all times towards our teams, colleagues and customers by listening and understanding others perspective.

Skills and experience

• Some experience of working in Customs desirable.
• Knowledge and experience of customs and excise procedures, invoicing customers, handling documents by importer / exporter to and from overseas.
• PC literate, good communicator, excellent telephone manner, organised with good administration skills.
• Proven track record of delivering excellent customer service.